Request Reviews, Engage & Monitor in a BIG way!
Review & Reputation Management
Today’s ultra-informed customers are in full control of your reputation. Rannko simply helps your business stay connected while leveraging reviews , putting your business on the map and road to success!
Shh! This is kinda a big deal! 😉
Let's face it, we all know that a solid review platform must offer some pretty neat features. We have built our features based upon what our customers wanted.
Review & Reputation Management.
Listen to what your customers are saying about you on popular review platforms, and get a high level overview of your brands public perception.
- Average All-time Consumer Rating
- Track Total Review Count
- All Time Ratings
- Publisher Monthly Snapshot
- Latest Review
- Review Notifications
- Negative Review Flagging
Monitor, Engage & Respond.
Tracking more than 37 fully integrated review sites, you are able to monitor, listen and engage with your customers. Whether you are a single location or a multi unit franchise, a restaurant or a Bank. By listening to what your customers are saying, you are able to get an accurate account of your brand presence.
- Top Review Sites
- Industry Specific Sites
- Consumer affairs
- Filter by date and star value
- Organize by location
- Review notifications
Monitor & Answer Questions
In Google, you can ask and answer questions about the places and business you see. Rannko now provides you a way to monitor the communities responses and allows you to respond directly from the platform.
- Monitor Questions
- Respond to Questions
- See Community Responses
Automation is Key; Respond & Templatize
Create automation's or manually respond to negative and positive reviews in real-time. Filtered by star value while sharing positive reviews to your social channels. Create template responses for you and your users to use later, and from HQ create pre-approved templates responses for your team and franchises!
- Automated Responses
- Template Responses
- Rannko SMS Assistant
- Auto Publish Your Reviews
- Review Flagging
Show off Your Greatest Reviews!
Every review shared is an opportunity gained. Use Rannko to share your reviews easily on your website with Review Streams and Review Badges. Cherry pick your customers reviews and create multiple streams to satisfy the larger websites while providing a way to generate reviews from our badges integration.
- Vertical & Horizontal Review Streams
- Responsive Ready
- 4 Types of Review Badges
- Review Generation Badges
Collecting Reviews Has Never Been Easier
Collect reviews via Text Message and Emails through our customizable review campaign messaging and landing page through the Rannko simple CRM. Capture the sentiment of the customer before sharing the review request and share your review request automatically to social media.
- Review Requests
- Request Tracking
- Customized Content
- Sentiment thumbs or stars
- Custom Review Site Control
- Custom SMS Number
Get Deeper Metrics About What People are Saying
Reviews are on the rise, google and other search engines are all listening to what consumers are saying about the businesses they visit. Rannko’s review analytics put you in the drivers seat, showcasing everything from invites sent, to average reviews per publisher and public perception.
- Average Consumer Rating
- Google Q/A
- Review Campaign Metrics
- Public Perceptions
- Review Per Publisher
- Reviews Over Time
Reports are Always Better When Automated
Keeping up to date on new activity and feedback being shared with your brand is important for you and your business. Pull and create reports in an easy-to-read overview that delivers core data to you and your colleagues. Better yet, everything is automated.
- PDF Reporting
- CSV Reporting
- Automated Reports
- Multi Location Showcasing
- Branded Reports
Rannko Monitors 41 Review Platforms
We make it easy to monitor your business across multiple platforms.
Don't see a platform? Suggest one and we will work to support it.
Online Review Stats You Need to Know in 2019
Whether you are finding a new restaurant to visit, a new hotel to stay in or a new dentist, reviews are the keys to the castle. Consumers flock to online review sites like Google, Yelp, Facebook and TripAdvisor to share their experiences. And these experiences influence the purchase decisions for 93% of consumers. Now that is some big news!
97% of people read reviews for local businesses.(BIA/Kelsey)
73% of customers value the written review over the overall star rating
85%of people trust reviews they read online as much as personal recommendations
90% of respondents who recalled reading online reviews claimed that positive online reviews influenced buying decisions, while 86 percent said buying decisions were influenced by negative online reviews. (Dimensional Research)
92% of B2B buyers are more likely to purchase after reading a trusted review (G2.com)
9% increase in revenue if you jump your review rating by 1 star. If you are increasing the star value about 3.0 that number is considerably higher (Harvard Business School)
270% increase in conversion rates when display reviews on your website (Spiegel Research Center)
Reviews Influence Consumer Behavior.
Small Business Trends reported that positive comments from customers or clients produce an average increase in sales of 18% and that consumers are likely to spend 31% more because of positive reviews.
In business Your Reputation is All You Have.
Let's Make it a Great One.
Reviews directly impacts your SEO
Online reviews are the most important factor for local search engine rankings: A study by LocalSEO Guide, the University Of California Irvine, and PlacesScout recently confirmed that online reviews, and specifically keywords used within them, influenced local search engine rankings more than any other factors that they looked at.